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  • Customer Service: 0117 330 2277
  • Free delivery on all orders over £30.00
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Vileda Beauty

Terms & Conditions of Sale

Welcome to the Laundry Company. These are our Terms and Conditions of Sale, and in them we use certain words and expressions to mean specific things, as follows:-

“We”, “us”, “our”, or any other similar expression, means D F Sales Limited, trading as the Laundry Company, a company registered in England and Wales. Our company registration number is 05700537 and our registered office is at 5a Babdown Airfield, Babdown, Tetbury, Gloucestershire, United Kingdom, GL8 8YL.

“You”, “your” or any other similar expression, refers to you, our customer who is purchasing products (“Goods”) from us through shop.vileda.co.uk (“our site”), subject to the following terms and conditions (“Conditions”).

The expression "writing" includes, or when we use the words “writing” or “written” this is deemed to include, emails.

ACCESS AND USE OF OUR SITE

(1) These Conditions only apply when you buy products directly from us. These Conditions do not apply where you have purchased any products directly through a third party website, in which case any contract entered into will be entered into as between you and that third party.

(2) Access to our site is free of charge. We may alter, suspend or discontinue our site (or any part of it) at any time and without notice. We will not be liable to you in any way if our site (or any part of it) is unavailable at any time or for any period. Use of our site is subject to our Terms of Website Use, Privacy Policy and Cookie Policy (“Website Policies”) in force from time to time, copies of which can be found on our site.

(3) We reserve the right to amend or update these Conditions or any of our Website Policies from time to time.

OUR CONTRACT

(4) Our site will guide you through the ordering process. Please ensure that you have checked your order for Goods (“Order”) carefully before submitting it to ensure that it is complete and accurate in all respects.

(5) In order to confirm your Order, you will be asked, and will need, to accept these Conditions. Our site explains how to do this. When we confirm to you in writing that we are able to provide you with the Goods, (“Order Confirmation”), the contract between you and us for the supply of Goods in accordance with these Conditions (“Contract”) shall come into force. Each Order shall form the basis of a separate Contract.

(6) Once we have accepted your Order, you cannot change the details or quantity of Goods that you have ordered without our consent. If you wish to make any other changes under the Contract, for example any delivery arrangements, you must send us details in writing or call us on our Telesales number; details of which will appear on our site in the “Get in touch” section. We do not have to agree to any changes. If we do agree to any change, we will let you know if this change will require us to amend the cost or timing of the supply of Goods. If you do not wish to go ahead because of the amendment to the cost or timing, or do not respond within 3 working days, we will not have to honour the change and the original terms of the Contract will continue.

(7) If we are unable to accept your Order, we will inform you of this in writing and will not charge you for the Goods. This might be for a variety of reasons, including (without limitation) because the Goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Goods or because we are unable to meet a delivery deadline you have specified. If your Order is not accepted for any reason, we will refund you in full for any payment we have already received from you.

(8) If, due to any fault of our own, we are unable to deliver the Goods, we will offer you a full refund of what you have paid for those Goods, and any delivery charges paid, if appropriate.

GOODS

(9) The images of the Goods on our website are there purely for illustration purposes. Although we have made every effort to display the colours and other aspects of the Goods accurately, we cannot guarantee that any illustration accurately reflects the colours of or any other aspect of the Goods. Your Goods may therefore vary slightly from those images.

(10) We may make minor changes to the Goods to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. We reserve the right to withdraw any products from our site at any time and your purchase of the Goods is always subject to availability.

PRICING AND PAYMENT

(11) The price of the Goods (which includes VAT) will be the price indicated on our site when you place your Order. Delivery and shipping options and any related charges will be presented to you as part of the Order process before you place your Order.

(12) We take reasonable care to ensure that all prices advertised on our site are correct. We reserve the right to change any prices advertised on our site and to add, alter, or remove special offers on our site from time to time.

(13) Payment for Goods and any related delivery or shipping charges must always be made upon entering into the Contract and you will be prompted to make such payment during the Order process. We will not deliver any Goods to you until we have received payment in full for the Goods and any associated charges.

(14) We shall only accept the methods of payment stipulated on our site from time to time.

DELIVERY, RISK AND OWNERSHIP

(15) Unless expressly agreed otherwise with you in accordance with Clause (6), we will only deliver Goods to addresses in the United Kingdom or Republic of Ireland.

(16) Goods purchased through our site will be delivered as soon as reasonably practicable. We will use our best endeavours to deliver the Goods in accordance with the delivery option selected during the Order process but please note that all delivery and shipping options are estimates only and are subject to any delays caused by circumstances outside of our control. We will use our best endeavours to ensure that all Orders received before 2pm on a working day are dispatched for delivery the next working day (provided that the delivery location is in the United Kingdom), however we cannot warrant that your Goods will be delivered within any stated timeframe.

(17) If the supply of Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Goods you have paid for but not received and we will refund you in respect of any delivery charges which you have already paid.

(18) If we try to deliver the Goods to you and you fail to accept delivery of them within 14 days of the day on which we first try or on which we inform you that the Goods are ready for delivery, we shall store the Goods until we are able to deliver them. We also reserve the right to charge you for the costs and expenses that we incur in storing the Goods, including insurance. If another 14 days pass from when we begin to store the Goods and we have still been unable to deliver the Goods, we may resell or otherwise dispose of some or all of them. If we do that and sell them at a higher price, we shall pay you back any excess over the price of the Goods that you have already paid (less reasonable storage and reselling costs). If however we cannot resell them for at least the price that you had agreed to pay for them, we reserve the right to claim the shortfall from you. For the avoidance of doubt, we may engage a third party to deliver or store the Goods, and in that event this Clause equally applies.

(19) You will bear the risk of any loss of or damage to the Goods and you will own them from the time that we deliver the Goods to the address you gave us during the Order process.

OUR GUARANTEE

(20) If your Goods become faulty for any reason for which we are responsible within any guarantee period specified for on those particular Goods (which you will normally find on the product’s packaging), we shall at our option repair or replace it, or offer you a full refund (subject to any exclusions stated on that product or any of its packaging). To make a claim, please return the affected Goods to us together with your original proof of purchase. Items must be returned unused, undamaged and in their original packaging. This guarantee is in addition to, and does not affect, your rights under general law in relation to goods that are faulty or not as described.  All Goods will be provided in accordance with the Contract. We will not replace the Goods under any guarantee if they have been damaged or misused in any way.

FAULTY DAMAGED OR INCORRECT GOODS

(21) When we deliver the Goods to you, they will match their description (as set out in the Order), be free from material defects in design, material and workmanship, be of satisfactory quality and be fit for any purpose stated by us or for which they would normally be used.

(22) When you receive the Goods, you should inspect them to ensure that the Goods comply with Clause (21) above. If you find that your Goods do not meet any of these standards, you must tell us this in writing within 24 hours of delivery. Our contact details can be found in the “Get in touch” section on our site. We may ask you to return the Goods to us (at your expense) within 14 days of delivery. Once we have had a reasonable amount of time to examine the Goods, if we believe that they were faulty when you received them, we may (in our discretion) offer to replace the defective Goods, or offer you a full or partial refund. This is your sole and exclusive remedy.

(23) We will not be responsible for any failure of the Goods:

  • a. where the failure arises because you did not follow any instructions we gave you in relation to the Goods (such as storage or maintenance);
  • b. if you alter or repair the Goods without our written permission;
  • c. if the failure arises as part of the normal ageing process, or as a result of fair wear and tear, intentional damage, misuse, or unusual conditions; or
  • d. where the Goods differ from their description as a result of changes we have made to ensure they comply with any legal or regulatory standards.

Ending the Contract

(24) As you have purchased the Goods online, you have the legal right to change your mind within 14 days and receive a refund.

(25) If you are exercising your right to change your mind, you must contact us to let us know. You must then return the Goods to us in their original condition within 14 days from the date on which you received the Goods. We will issue you a refund for the price you paid for the Goods together with any other payment which you made to us relating to the original delivery. Please return the Goods to us in a similar manner in which they were originally sent in order to ensure their safe return. You will be responsible for the cost of returning the Goods to us.

(26) Any refunds due to you will be made using the same payment method that you used when placing your Order.

(27) We may end the Contract at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Goods to you. This does not limit any other rights or remedies we may have under the Contract.

OUR LIABILITY

(28) We are responsible for loss or damage you suffer as a foreseeable consequence of our breaking this Contract or of our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Furthermore, our liability shall not in any circumstances exceed the price you have paid for the Goods, except where Clause (29) applies

(29) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors, or liability for fraud or fraudulent misrepresentation.

(30) We shall not be liable to you as a result of any delay or failure to perform our obligations under this Contract as a result of any circumstances beyond our reasonable control.

How we may use your personal information

(31) We may use the personal information about you or other individuals that you provide to us in order to supply the Goods, process your payment for such Goods, deal with any customer service enquiries you may have following the purchase of the Goods and, if you agreed to this during the Order process, to inform you about similar products that we provide; you may cease receiving these communications at any time by contacting us and letting us know. We will only give your personal information to third parties without your consent where the law either requires or allows us to do so. For further information, please read our Privacy Policy.

(32) Where we extend credit to you for the Goods we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.

(33) When placing an Order over the internet, your payment details are transmitted over a secure encrypted HTTPS network. For maximum security of our users, credit card details are never stored on our systems.

Other important terms

(34) We may transfer our rights and obligations under these Conditions to another person or organisation. You may only transfer your rights or your obligations under these Conditions to another person or organisation with our prior written consent.

(35) You may transfer the benefit of any guarantee you are entitled to under these Conditions on the same terms to any person to whom you transfer ownership of the Goods after you have completed purchasing the Goods from us, for example, by selling the Goods to that person or giving them the Goods as a gift.

(36) Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

(37) If a court finds any part of this Contract illegal, unlawful or invalid, the rest of it will continue in force. Each of the provisions of these Conditions operates separately. If any Court or relevant authority decides that any of them are unlawful, the remaining provisions will remain in full force and effect.

(38) If we do not insist immediately that you do anything you are required to do under these Conditions, or if we delay in taking steps against you in respect of your breaking this Contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.

(39) These Conditions are governed by English law and you can bring legal proceedings in respect of the Goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Goods in either the Scottish or the English courts.

Vileda Beauty

Terms of Website Use

WHO WE ARE AND HOW TO CONTACT US

shop.vileda.co.uk/ (“our Website”) is a site which is jointly operated by D F Sales Limited (T/A Laundry Company) and Freudenberg Household Products Limited Partnership (together, "we"). D F Sales Limited is a limited company, registered in England and Wales with company registration number 05700537 and its registered office at 5a Babdown Airfield, Babdown, Tetbury, Gloucestershire, United Kingdom, GL8 8YL. Freudenberg Household Products Limited Partnership is a limited partnership, registered in England and Wales with registration number LP003997 and its registered office at 2 Chichester Street, Rochdale, Lancashire, OL16 2AX.

To contact us for any reason, please email support@laundrycompany.co.uk

BY USING OUR WEBSITE YOU ACCEPT THESE TERMS

By visiting our Website, you confirm that:

  • you accept these Terms of Website Use and agree to abide by them. If you do not agree to the Terms of Website Use, please refrain from using our Website;
  • you accept and agree to abide by the Acceptable Use Policy, which supplement our Terms of Website Use;
  • you understand our approach and practices in relation to your personal data and how we shall us, and you accept and consent to the practices described in our Privacy Policy; and
  • you agree to our use of cookies, about which we have provided you with additional information in our Cookie Policy.

We recommend that you print a copy of these documents for future reference.

Thank you for visiting our Website.

These Terms of Website Use refer to our Privacy Policy, Acceptable Use Policy and Cookie Policy (together, “our Policies”), which also apply to your use of our Website. If you purchase any of Vileda’s products from our Website, the standard terms and conditions of sale which appear on our Website from time to time will apply to your purchase.

We reserve the right to amend these Terms of Website Use and any of our Policies from time to time. Every time you wish to use our Website, please check them to ensure you understand the terms that apply at that time.

You are expected to check these Terms of Website Use from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained within our Policies may also be superseded by provisions or notices published elsewhere on our Website.

WE MAY MAKE CHANGES TO OUR WEBSITE

We may update and change our Website from time to time in order to reflect changes made to any Vileda products, our users' needs or any other aspect of the way we run our business.

WE MAY SUSPEND OR WITHDRAW OUR WEBSITE

Our Website is made available free of charge, save for any paid subscriptions or other paid services that you purchase through the Website,

We do not guarantee that our Website, or any content on it, will always be available or that your ability to use it will be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business or operational reasons.

Your user account or “Your Vileda” account with us should belong to you and only be accessible by you. This means that you must ensure that no-one else, including for example other members of your household, has your permission to access or use your account and that you must exercise reasonable care to ensure that such access or use does not take place. Each user account is available to one natural person only and must not under any circumstances be registered or operated automatically by any computer programme or otherwise.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Website Use or any of our Policies.

If you know or suspect that anyone other than you knows your user name or password, you must notify us immediately.

DO NOT RELY ON INFORMATION ON THIS WEBSITE

The content provided on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content provided on our Website is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Whenever our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links do not necessarily imply that we endorse those linked sites or any information that you may obtain from them. We have no control over the content of those sites or resources.

RIGHTS IN MATERIAL ON OUR WEBSITE

With the exception of user content hosted on the Website, all intellectual property rights in our Website, and the material on it are, as between you and us, vested in us.

You must not use any part of the content on our Website (except any content that you have generated) for commercial purposes without obtaining a licence from us to do so, which we may or may not decide to grant to you entirely at our discretion.

USER-GENERATED CONTENT IS NOT APPROVED BY US

Our Website may include information and materials uploaded by other users, including comments posted to forums. This information and these materials have not been verified or approved by us. The views expressed by other users on our Website do not necessarily represent our views or values.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.

If you are buying any Vileda products from us, certain limitations of liability may apply. These are specified in the terms and conditions of sale published on our Website from time to time.

We exclude all conditions, warranties, representations or other terms implied by law that may be applicable to our Website or any content on it.

We shall not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, however it arises and even if such loss or damage is foreseeable, arising as a result of or in connection with:

  • your use of, or inability to use, our Website; or
  • your use of or reliance on any content displayed on our Website.

In particular, we shall not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

The exclusions of liability in this section apply to the fullest extent permissible by law.

UPLOADING CONTENT TO OUR WEBSITE

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our Website, you must comply with the content standards set out in our Acceptable Use Policy. If you fail to comply with those standards, you must indemnify us for that failure. In other words, you shall be responsible for any loss or damage that we suffer as a result of it.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting that you make on our Website if, in our opinion, your posting does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD

When you upload or post content to our Website, you grant us the following rights to use that content:

  • you grant to us a licence to store, process, modify or reproduce any materials uploaded by you on our Website; and
  • you also grant to other users of the Website or any third party the right to use any content that you upload to the Website, including the ability to download, modify or reproduce such materials.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

RULES ABOUT LINKING TO OUR WEBSITE

You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation in any way, nor imply without our prior consent that we have approved or endorsed you in any way.

You must not establish a link to our Website in any website without permission. We reserve the right to withdraw any linking permission that we have granted at any time.

Any website to which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?

Please note that these Terms of Website Use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

ACCEPTABLE USE POLICY

INTERACTIVE SERVICES

We may from time to time provide interactive services on our Website including, without limitation, forums or the ability to upload comments (“interactive services”).

You must be aged 16 or above in order to use any of our interactive services. If you are under 16 you are not permitted to use any of these services.

Where we do provide any interactive services, we shall provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or using computer programmes). However, we are under no obligation to oversee, monitor or moderate any interactive services we provide on our Website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive services by a user in contravention of our content standards, whether the service is moderated or not.

PROHIBITED USES

You may not use our Website:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm minors in any way;
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with the content standards contained within this Acceptable Use Policy from time to time;
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other similar form of solicitation (spam);
  • knowingly to introduce, transmit or upload any data or material which contain viruses, Trojan horses, worms, time-bombs, logic bombs, keystroke loggers, spyware, adware, any other material or program that is malicious or technologically harmful or similar computer code designed adversely to affect the operation of any computer software or hardware; or
  • to reproduce, duplicate, copy or re-sell any part of our Website if that would in any way give rise to a contravention of the Terms of Website Use.

You must not access without authority, interfere with, damage or disrupt:

  • any part of our Website;
  • any equipment or network on which our Website is stored;
  • any software used in the provision of our Website; or
  • any equipment or network or software owned or used by any third party.

CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our Website (“contributions”), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • be accurate (where they state facts);
  • be genuinely held (where they state opinions); and
  • comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • contain any material which is defamatory of any person;
  • contain any material which is obscene, offensive, hateful or inflammatory;
  • contain any sexually explicit material;
  • promote violence;
  • promote discrimination of any form, including based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trade mark of any other person;
  • be likely to deceive any person;
  • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • promote any illegal activity;
  • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
  • be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • give the impression that they emanate from us, if this is not the case;
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse; or
  • be unlawful in any other manner.

SUSPENSION AND TERMINATION

We shall determine, in our discretion, whether there has been a breach of this Acceptable Use Policy or any other Policy through your use of our Website. When a breach of any Policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this Acceptable Use Policy constitutes a material breach of the Terms of Website Use upon which you are permitted to use our Website, and may result in our taking all or any of the following actions:

  • the immediate and temporary or permanent withdrawal of your right to use our Website;
  • the immediate and temporary or permanent removal of any posting or material uploaded by you to our Website;
  • the issuing of a warning to you;
  • the issuing of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • the taking of further legal action against you; or
  • the disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude our liability to you for any actions taken in response to breaches of this Acceptable Use Policy. The responses described in this Policy are not limited, and we may take any other action we reasonably deem appropriate.